System Center Service Manager 2010 Unleashed

Table of contents

1. Title Page
2. Copyright Page
3. Contents at a Glance
4. Table of Contents
5. About the Authors
6. About the Contributors
7. Dedication
8. Acknowledgments
9. We Want to Hear from You!
10. Reader Services
11. Foreword
12. Introduction
13. Part I Service Manager Overview and Concepts
    1. 1 Service Management Basics
    2. 2 Service Manager 2010 Overview
    3. 3 MOF, ITIL, and Service Manager
    4. 4 Looking Inside Service Manager
14. Part II Planning and Installation
    1. 5 Designing Service Manager
    2. 6 Planning Complex Configurations
    3. 7 Installing Service Manager 2010
15. Part III Service Manager Operations
    1. 8 Using Service Manager
    2. 9 Business Services
    3. 10 Incident Management
    4. 11 Problem Management
    5. 12 Change Management
    6. 13 IT Management: Governance, Risk Management, and Compliance
16. Part IV Administering Service Manager
    1. 14 Notification
    2. 15 Service Manager Security
17. Part V Beyond Service Manager
    1. 16 Planning Your Customization
    2. 17 Management Packs
    3. 18 Customizing Service Manager
    4. 19 Advanced Customization Scenarios
    5. 20 Reports, Dashboards, and Data Analysis
18. Part VI Appendixes
    1. A Reference URLs
    2. B Available Online
19. Index