This is the only comprehensive reference and technical guide to Microsoft System Center Service Manager 2010. A team of expert authors offers step-by-step coverage of related topics in every feature area, structured to help IT professionals quickly deploy Service Manager 2010 in ways that are fully optimized for their requirements. After introducing the product and explaining its relationship with the rest of Microsoft's System Center suite, this book thoroughly covers planning, design, and implementation. The authors present practical guidance on integrating Service Manager with the rest of Microsoft System Center and other closely related products and technologies. They also offer detailed coverage of each product feature set that administrators need to understand and manage. The first book on Service Manager 2010, System Center Service Manager 2010 Unleashed joins Sams' market-leading series of books on Microsoft's System Center product suite: books that have achieved go-to status amongst IT implementers and administrators worldwide.