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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 1. Service Management Basics

IN THIS CHAPTER

Ten Reasons to Use Service Manager

The Problem with Today’s Systems

Service Management Defined

Evolution of the CMDB

Strategies for Service Management

Overview of Microsoft System Center

The Value Proposition of Service Manager 2010

System Center Service Manager 2010, a new addition to the Microsoft System Center suite, is an integrated platform for automating and adapting Information Technology service management (ITSM) best practices, such as those found in the Information Technology Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF), to your organization’s requirements. Service Manager provides built-in processes for incident resolution, problem resolution, ...

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