O'Reilly logo

System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 4. Looking Inside Service Manager

IN THIS CHAPTER

Architectural Overview

Management Group Defined

Server Components

Windows Services

Connectors

Modeling and Management Pack Schema

Workflow

Server Manager Console

PowerShell

Communications

System Center Service Manager (also referred to as SvcMgr or SCSM) 2010 is a newcomer to the Microsoft System Center suite and completes Microsoft’s approach to operations and the service management life cycle. In Chapter 3, “MOF, ITIL, and Service Manager,” you learned how Service Manager supports the IT Infrastructure Library (ITIL) areas of Incident, Problem, Change, Knowledge, and Information Technology (IT) management. This chapter looks at how Service Manager 2010 works by presenting ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required