Chapter 4. Looking Inside Service Manager

IN THIS CHAPTER

• Architectural Overview

• Management Group Defined

• Server Components

• Windows Services

• Connectors

• Modeling and Management Pack Schema

• Workflow

• Server Manager Console

• PowerShell

• Communications

System Center Service Manager (also referred to as SvcMgr or SCSM) 2010 is a newcomer to the Microsoft System Center suite and completes Microsoft’s approach to operations and the service management life cycle. In Chapter 3, “MOF, ITIL, and Service Manager,” you learned how Service Manager supports the IT Infrastructure Library (ITIL) areas of Incident, Problem, Change, Knowledge, and Information Technology (IT) management. This chapter looks at how Service Manager 2010 works by presenting ...

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