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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 5. Designing Service Manager

IN THIS CHAPTER

Envisioning Service Manager

Planning Service Manager

Although Service Manager (SvcMgr) is a completely new product and an addition to the System Center suite, what is not new is the requirement of planning your deployment before rushing into production; this is the scope of design.

Design is capturing the specifications for what will be built and why, enabling you to proceed to the build, test, and ultimately to the deploy stage of your solution. Many Information Technology (IT) projects fail because of missed expectations and finger pointing. Avoid these problems by creating a high-level design document as a means to drive decisions and agree on expectations, and involving all the stakeholders ...

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