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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 8. Using Service Manager

IN THIS CHAPTER

The Service Manager Console

Managing Service Manager with the Service Manager Console

About the Service Manager PowerShell Console

Using the Self-Service Portal

About the Analyst Portal

About the Authoring Tool

This chapter discusses the various Service Manager consoles used to access the tool. You will find that Service Manager 2010 is used within many different levels in your organization:

• Tier 1 Analysts

• Tier 2-3 Advanced Operators

• Managers

• End Users

• Administrators

• Developers

• Change Managers

The extent of usage makes it important to have a good understanding of the different consoles and know what console to use for each set of individuals. Service Manager 2010 has ...

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