Chapter 8. Using Service Manager
IN THIS CHAPTER
• Managing Service Manager with the Service Manager Console
• About the Service Manager PowerShell Console
• Using the Self-Service Portal
This chapter discusses the various Service Manager consoles used to access the tool. You will find that Service Manager 2010 is used within many different levels in your organization:
• Tier 1 Analysts
• Tier 2-3 Advanced Operators
• Managers
• End Users
• Administrators
• Developers
• Change Managers
The extent of usage makes it important to have a good understanding of the different consoles and know what console to use for each set of individuals. Service Manager 2010 has ...
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