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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 12. Change Management

IN THIS CHAPTER

Understanding the Change Management Process

Change Management in Service Manager

Change Management Process Activities

Configuring Change Management

Change Management Automation

Service Manager 2010 (also known as SvcMgr) enables the Change Management process by implementing and automating Change Management in compliance with Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL). Complying with MOF and ITIL best practices assures your organization that the necessary building blocks in the Service Manager tool are used to configure your own Change Management process in accordance with industry-accepted standards.

Chapter 3, “MOF, ITIL, and Service Manager,” discusses the ...

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