Chapter 12. Change Management
IN THIS CHAPTER
• Understanding the Change Management Process
• Change Management in Service Manager
• Change Management Process Activities
• Configuring Change Management
• Change Management Automation
Service Manager 2010 (also known as SvcMgr) enables the Change Management process by implementing and automating Change Management in compliance with Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL). Complying with MOF and ITIL best practices assures your organization that the necessary building blocks in the Service Manager tool are used to configure your own Change Management process in accordance with industry-accepted standards.
Chapter 3, “MOF, ITIL, and Service Manager,” discusses the ...
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