IN THIS CHAPTER
A core feature of Service Manager 2010 is the Notification workflow, which is the engine underpinning all aspects of notification. You may want to utilize the notification feature when an incident or problem is created or a change request is approved. By using this feature, you can ensure that notifications are generated for almost any type of change or event in Service Manager.
Service Manager Notification workflow includes the following capabilities:
• Create and forward email messages
• Customize the messaging format at the user level
• Adapt the messaging format to the target’s user language ...