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System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

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Chapter 14. Notification

IN THIS CHAPTER

Notification Overview

Notification Setup

Workflows with Notification

Notification for Review Activities

A core feature of Service Manager 2010 is the Notification workflow, which is the engine underpinning all aspects of notification. You may want to utilize the notification feature when an incident or problem is created or a change request is approved. By using this feature, you can ensure that notifications are generated for almost any type of change or event in Service Manager.

Service Manager Notification workflow includes the following capabilities:

• Create and forward email messages

• Customize the messaging format at the user level

• Adapt the messaging format to the target’s user language ...

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