O'Reilly logo

System Center Service Manager 2010 Unleashed by Oskar Landman, Maarten Goet, Travis Wright, Kurt Van Hoecke, David Pultorak, Patrik Sundqvist, Anders Bengtsson, Alexandre Verkinderen, Kerrie Meyler

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 20. Reports, Dashboards, and Data Analysis

IN THIS CHAPTER

Reporting

Dashboards

Business Intelligence

Customizing the Data Warehouse and Reporting

This chapter outlines how Service Manager reporting and dashboards work. It also introduces you to business intelligence basics, to the data warehouse available with Service Manager 2010, and will assist you in writing your own reports. The chapter will help you report on your Information Technology (IT) processes by using Service Manager’s historical and analytical functions.

Reporting

Microsoft SQL Server Reporting Services (SRS) provides a complete server-based platform that is designed to support a wide variety of reporting needs, including managed enterprise reporting, ad hoc reporting, ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required