Chapter 20. Reports, Dashboards, and Data Analysis
IN THIS CHAPTER
• Customizing the Data Warehouse and Reporting
This chapter outlines how Service Manager reporting and dashboards work. It also introduces you to business intelligence basics, to the data warehouse available with Service Manager 2010, and will assist you in writing your own reports. The chapter will help you report on your Information Technology (IT) processes by using Service Manager’s historical and analytical functions.
Reporting
Microsoft SQL Server Reporting Services (SRS) provides a complete server-based platform that is designed to support a wide variety of reporting needs, including managed enterprise reporting, ad hoc reporting, ...
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