Foreword
Service Manager 2010 is without a doubt the most customizable and extensible product in the System Center suite. The ability to customize and extend the product is enabled by the common technology platform born in Operations Manager that now underlies other Microsoft products such as System Center Essentials, Windows InTune, Virtual Machine Manager, and now Service Manager. The platform was substantially extended in the Service Manager 2010 development lifecycle to meet the requirements of an IT service management product. Thus, while Service Manager 2010 itself is a first generation product, the core platform is fifth generation, preceded by MOM 2000, MOM 2005, Operations Manager 2007, and Operations Manager 2007 R2. This book is all ...
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