10.1. Queueing Models
Queues arise whenever resources have to be shared. Consider the immediate plans for the NUTS Academic Records System , in which it is proposed that during the enrolment period, candidates will complete enrolment forms and then have them checked by programme advisers. There are four kinds of programme adviser, having differing expertise: Engineering, Information Technology, Biological Sciences, and Physical Sciences. Candidates must consult the correct kind of adviser. They will then take their completed forms to terminal operators in the Enrolment Office, who will record their choices in the database. The resources that candidates will share include the programme advisers, the terminal operators, the database, and some desks ...
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