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CHAPTER 13

TRANSITION TO THE NEW SYSTEM

This chapter examines the activities needed to install the information system and successfully convert the organization to using it. It also discusses postimplementation activities, such as system support, system maintenance, and project assessment. Installing the system and making it available for use from a technical perspective is relatively straightforward. However, the training and organizational issues surrounding the installation are more complex and challenging because they focus on people, not computers.

OBJECTIVES

  • Be familiar with the system installation process.
  • Be familiar with the elements of a migration plan.
  • Understand different types of conversion strategies and when to use them.
  • Understand several techniques for managing change.
  • Be familiar with postinstallation processes.

CHAPTER OUTLINE

Introduction

Making the Transition to the New

System

The Migration Plan

Selecting the Conversion Strategy

Preparing a Business Contingency Plan

Preparing the Technology

Preparing People for the New System

Understanding Resistance to Change

Revising Management Policies

Assessing Costs and Benefits

Motivating Adoption

Enabling Adoption: Training

Postimplementation Activities

System Support

System Maintenance

Project Assessment

Applying the Concepts at Tune Source

Implementation Process

Preparing the People

Postimplementation Activities

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