7 Improvement System

DOI: 10.4324/9781003267768-7

The improvement system focuses on making the organization better so that its activity can affect the entire organization. The improvement system coordinates all of the improvement efforts across the organization through connections to each work system and management system. In many organizations, improvement efforts are often in the form of programs and are not an integrated part of the overall improvement system. As programs, improvement efforts often struggle to be sustained over time or to expand in scope to impact the entire organization. For example, when organizations deploy Lean teams or an improvement specialist, often their expertise fails to reach the whole organization. Initial ...

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