CHAPTER 8 Human Capability




Elements of Individual Capability

We have explained that all organisations require people to work in order to achieve their purpose. That work differs in kind: from designing a new product, to developing a long-term business plan, to stacking shelves or maintaining equipment. Some of this work requires significant leadership work with people; other work requires more technical knowledge and skill. It is fairly obvious that not everyone can carry out all of the tasks equally successfully. This is not just a question of volume of work but the nature of the work itself. People’s skills and ability differ. A positive organisation is one where each person’s skills and ability matches the work they are required ...

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