CHAPTER 17 How to Design Systems
We have emphasised the importance of systems. Our view that ‘systems drive behaviour’ underlines how important they are. How systems are designed and implemented has a significant effect on people’s behaviour and consequently the productivity of any organisation. We have explained that leaders have three main tools: systems, symbols and behaviour. A leader may individually set a great example but, if the systems are counter-productive, it will be like swimming upstream. If the systems are counter-productive, then it is likely that the organisational symbols will be perceived negatively. If you do not perceive that your work or you as a person are valued positively, then it is unlikely that you will ...
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