Glossary
Accountability: A component of a work relationship between two people wherein one accepts the requirement to provide an account to the other of the following three questions relating to work.
What did you do?
How did you do it?
Why did you do it that way?
The most common application of the concept of accountability is that which applies as a function of a contract of employment within an organisation and though in our experience this requirement to accept accountability is rarely articulated clearly in the contract; it should be. An effective accountability discussion includes a discussion of the three questions above including how and why the person used particular processes to turn inputs into required outputs.
Accountability ...
Get Systems Leadership, 2nd Edition now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
