Chapter six. Operational Thinking
Dynamic Systems: Dealing with Chaos and Complexity
Relationships are all there is to reality.
Relationships are all there is to the reality and operational thinking is about mapping these relationships. It is about capturing interactions, interconnections, and the sequence and flow of activities. It is about how systems do what they do, the dynamic process of producing emergent properties — life, love, happiness, success, throughputs — online and real-time. In a nutshell, it is about unlocking the black box that lies between system inputs and its outputs. To think about any thing requires a mental image or model of it. A mental model is a selective abstraction of reality and at best it is an oversimplification. ...