In the previous chapter, Take Control of Your Inbox, I looked at the ways you can improve your management of incoming email. In this chapter we look at the flip side: handling outgoing email. I felt it was important to spend a few pages on this topic, because anyone who doesn’t exercise care in sending email becomes part of the problem for other people dealing with their incoming mail.
Lots of people are bad at email—you can probably think of a few examples immediately—and I want to make sure you’re not one of them. But even if you’re fantastic at sending email, I hope the points I make in this chapter help you to set a good example and teach other people how to improve their email skills.