Troubleshoot Novel Problems

Sooner or later, you’re bound to encounter a problem that you haven’t experienced before—and that the previous chapter doesn’t cover. Although I’ve seen hundreds of different things go wrong with Macs over the years, I still run across novel problems all the time. If the solution to some problem isn’t immediately obvious, I go through a series of steps to narrow down the possible causes and test remedies until I find one that works. That’s what I want to teach you to do here.

First I ask you to try some easy all-purpose solutions. But at a certain point you may need to look further for help, so I also describe how to get more information and troubleshooting advice from a number of different sources.

Try the Standard ...

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