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Authentication and Roles

The most critical fact about your administrative tools is that they are only available to a small subset of users. Typically, those users are employees of your company, volunteers, or in some other way specifically chosen. Often you have some greater control over the administrative users’ environments, and so can mandate the use of a specific browser. It’s also usually easier to offer training to administrative users, and so we have the persistent idea that we can offer administrators less polished interfaces because they have the system knowledge and incentive to deal with poor interfaces.

Defining User Types

Let’s talk about the subset of users issue. There are two related issues: we need to identify that certain users ...