CHAPTER EIGHT

Stop, Think, Discuss, and Decide

Most organizations’ problems can be traced to their inability to think and talk together at critical moments.

—WILLIAM ISAACS (PARAPHRASED), Dialogue: The Art of Thinking Together

The future never reveals itself in a set of clear implications and stepwise plans of action. If it did, it wouldn’t be risk taking, it would be sure-thing taking.

As the future unfolds around us, we have to stop to make sense of it regularly. In the beginning, the process is exploratory. We have a set of hints and gut senses, inklings and random thoughts. Often it must stay that way for a while, as the best ideas start off a little harebrained. We immerse ourselves in them, discussing and exploring them in order to understand ...

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