Chapter SeventeenDevelop Your Leader’s Voice
Barbara is in her late twenties and speaks with a relentlessly cheerful voice that can get on people's nerves. She is always smiling, happy, and eager—and sounds as though she's ten years younger than she really is. During the training session, our instructor asks her whether she ever uses a different voice.
“Oh no, I speak like this all the time!”
Barbara is beginning to suspect that her voice and her chipperness may be an issue. The instructor asks her whether she used another voice during any time in her life. At first, she replies, “Oh, no; this is the way I've always spoken.” Then upon reflection, she blurts out.
“Oh my goodness—I remember now! I used to have a completely different voice when ...
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