Teams work hard to reach a common goal, but sometimes they fall short. When they do, the way the leader responds can make all the difference in the company’s future. This chapter focuses on how a leader should respond when obstacles arise and misfortune strikes. Whether the issue is challenges from the inside (which are controllable) or from the outside (which often are not), maintaining team morale and reaching goals are imperative for the overall triumph of an organization. Too often, bad times breed bad habits, which can result in enormous fallout, even after the problem is solved.

This chapter gives the reader everything you need to know if you are to manage adversity and turn negatives into ...

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