If you’re a service leader, an inquisitive consumer, or a student trying to make sense of the business world, this book is for you. It’s the unvarnished truth about the current state of human capital in the world’s largest service industries from the perspective of an expert insider who built hospitality’s first AI-driven talent marketplace.
The buzzword “talent disruption,” or lack thereof, is shaking up the service industry as we pick up the pieces postpandemic. With a crippling labor shortage in the United States, Canada, Europe, and the Middle East accelerated by the surge of the gig economy, it’s become glaringly apparent that antiquated service factories need a revamp. Obstinate bureaucracy ...
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