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Talent Leadership by Jac Fitz-enz, Luiz Xavier, John Mattone

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CHAPTER 2

The Stealth Fighter Needs a Target: The Importance of Competencies

What Is a Competency Model?

A competency model is a description of the knowledge, skills, capabilities, and behaviors required to perform a job or function. More specifically, competencies are related groups of knowledge and behaviors that produce performance excellence within a particular environment/culture and business context. Emphasis is placed on the things that excellent performers do more often, more persistently, and more effectively than do average performers.

Each competency model includes four major sections:

1. Summary of Major Work Activities: A description of the key tasks performed on the job (i.e., what is done). This is a high-level summary, rather ...

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