Chapter 10. Managing Change

How do most of today's organizations stack up against the characteristics that are needed to be an effective HC-centric organization? Unfortunately, most fall far short. In every chapter, when I discussed what an HC-centric organization should do in an area and compared it to what most organizations do, I had to conclude that there is a large gap. Most organizations have none or only a few of the most important characteristics. Most look and act more like structure-centric organizations than like HC-centric organizations.

Why is this the case? Evidence abounds that the HC-centric approach is superior for managing organizations where human capital is critical. And more and more consulting, training, and publications are ...

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