10. Who Is Responsible? What Is the Purpose of HR?

Where we’ve been

Where we are now

Where we need to go

What good looks like

Back in 2001, Apple introduced the iPod and proclaimed that for the first time, you could carry your entire music library in your pocket and listen to it wherever you go. At that time, portable music players weren’t new—11 years earlier, Sony introduced the Walkman, and then many other makes and models followed. But none were as portable or held as much music (5GB of music—1,000 songs in your pocket!) as the iPod. Although anyone could use a Walkman to listen to music on the go, they were forced to lug around cassette tapes or, later, CDs and listen to albums largely in the same sequence in which they were originally ...

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