11
Chapter
Delivering bad news with data: How to turn frustration into motivation
What you’ll learn
This chapter shows what to do when data means bad news and why data can be a catalyst for improvement and progress. We offer practical communication strategies to convey bad data-based news so that you can avoid confusion, overcome resistance and turn frustration into motivation.
Data conversation
Alex looked at the report and instantly knew that it was bad news, very bad news. His team compiled an operations report and had discovered that there had been a continuously high reject rate in the production of an engine part. Alex knew that he had to inform the Executive Board including his boss, the Head of Operations, about this worrisome result. ...
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