Chapter 38
Say ‘yes’ to ‘no’
The word ‘no’ is usually the first word that young toddlers learn; and this holds true in most languages.
In any social or work context it’s difficult to say ‘no’ or to say it assertively. In a social context it may be appropriate without giving reasons, but in the working world refusing and giving acceptable reasons why is important – because it has a bearing on relationships.
How many relationships have been ruined through being unable to say ‘no’?
Not to mention the relationships at home as you take on too much work, thus upsetting your work–life balance.
You need to draw a distinction in your replies as to what you are saying, and make sure that the other person is aware of the difference. There are two factors ...
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