Chapter 46

Feedback . . . ‘How am I doing?’

‘I gotta go learn a bunch of people’s names before I fire them.’

Roger Stirling, Mad Men

Feedback. It’s a word we hear all the time now. What was once a ‘buzzword’ is now an integral part of our lives. Social media has undoubtedly contributed to it becoming a norm in everyday life.

We’re all giving and receiving feedback much of the time in various settings. It may not be formal, but just in our everyday interactions with family, friends and acquaintances.

In the workplace it takes on a more formal role but it’s still a case of somebody giving feedback and another person being on the receiving end.

When it comes to negative feedback, whether it’s to be relayed at home or at work, there’s a natural ...

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