Skip to Content
Talking to Crazy
book

Talking to Crazy

by Mark Goulston
October 2015
Beginner to intermediate
272 pages
5h 41m
English
AMACOM
Content preview from Talking to Crazy

 

chapter 6

Keeping Your Own Crazy at Bay When You’re Under Attack

It’s Critical to prepare yourself before you enter into a conversation with crazy, but all the preparation in the world won’t help you if you fall apart once that conversation begins.

Confrontations with irrational people typically follow a predictable script. Unfortunately, it’s a bad script. Here’s how it goes: You decide that it’s time to confront the person. You gather your courage. And you start talking. But a few words into the conversation, the person starts seething silently or tossing grenades like these:

“Maybe I’ll just kill myself and make you happy.”

“I know you’ve always hated me. Thanks for proving it.”

“F#@& you.”

“Go to hell.”

“You’re wrong.”

“You’ve always disappointed ...

Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
and much more.

Read now

Unlock full access

More than 5,000 organizations count on O’Reilly

AirBnbBlueOriginElectronic ArtsHomeDepotNasdaqRakutenTata Consultancy Services

QuotationMarkO’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.
Julian F.
Head of Cybersecurity
QuotationMarkI wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.
Addison B.
Field Engineer
QuotationMarkI’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.
Amir M.
Data Platform Tech Lead
QuotationMarkI'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Mark W.
Embedded Software Engineer

You might also like

Be a Great Problem Solver – Now!

Be a Great Problem Solver – Now!

Adrian Reed
What's Your Problem?

What's Your Problem?

Thomas Wedell-Wedellsborg
Advance

Advance

Gary Burnison

Publisher Resources

ISBN: 9780814436370