Chapter 13. Ending Unnecessary Roughness Preventing Workplace Abrasion

At the tender age of sixteen, George Washington committed to a code of conduct composed by French Jesuits in 1595. He copied all 110 of The Rules of Civility and Decent Behavior in Company and Conversation, and carried this handwritten list with him throughout his life. Washington managed himself according to these principles, refusing to let his volatile emotions get in the way of the challenging business of founding a nation dedicated to equality and justice for all. Companies unwilling to let abrasion get in the way of business also operate according to their own codes of conduct: boot campers quickly learn about military codes of conduct, right down to the specific words ...

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