March 2015
Intermediate to advanced
352 pages
9h 33m
English
CHAPTER 9
Configuring Workflow

You can use workflow automation features to improve the speed and efficiency of your business processes. Automation has two elements. Workflow rules monitor records for specific changes. Actions send an email, create a task, update a field, or connect to an outside system when a record is updated or created and a rule is triggered. Automation can add significant intelligence to your instance of Salesforce.
Using ...
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