5

CHANGE

Devising More Effective Ways of Working Together

The last “C” refers to change, the key meta-competency in our model. High-performing teams not only understand what is impeding their performance but are able to take corrective action to achieve their goals. Team building refers to the activities a team can engage in to change its context, composition, or team competencies to improve performance.

In this chapter, we discuss the common problems found in teams and how to diagnose them, how to determine whether the team itself can solve its problems or whether a consultant is needed, and the basic elements of a team-building program.

Common Problems Found in Teams

Usually a team-building program is undertaken when a concern, problem, issue, ...

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