One of the common problems found in teams is the presence of disruptive conflict and hostility. Feelings of animosity between individuals or between cliques or subgroups may grow to such proportions that people who must work together do not speak to one another at all. All communications, if any, are by memo or e-mail, even though offices are adjoining. Why do such conflicts occur, and how can a team resolve such differences?

In this chapter, we explore the basis of conflict in teams by discussing expectation theory and its application to teams. We outline the various conflict resolution methods and then focus on what to do when the manager or team leader is the problem,how to manage diversity successfully in a ...

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