A decade ago, virtual team were rare. Today they are commonplace. What changed? First, companies are increasingly global, with office locations in numerous countries, which means that many teams cannot be colocated. Second, advances in communication technology have dramatically lowered the costs of coordinating across distances, thereby making it more cost-effective to create and manage virtual teams. Finally, companies face increasingly complex business problems that require the contributions of people with varied knowledge who reside in different locations and time zones. Research by the Gartner group has shown that in the future, more employees will be spending their time working on virtual teams than ever ...

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