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Leading Team Transformation
Patrick (New Manager, Information Systems) “I know I was hired primarily to lead team transformation for the next three years. The challenge is where to start.”
Ben (Senior Director, Enterprise Management and Patrick’s coach) “Let me ask you two questions that can help you to focus: How would your clients describe your team at present, and how would you prefer your clients to describe your team three years from now?”
Patrick “Our surveys indicate that our clients perceive our team as technically proficient but difficult to relate to interpersonally. Clients frequently use words such as ‘too detailed,’ ‘bureaucratic,’ and ‘impersonal.’ My vision for the team in the future is that clients will say consistently that ...
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