Teaming for Quality

3

The Agony of Change

The fault, dear Brutus, lies not in the stars, but in ourselves, that we are underlings.

Shakespeare, Julius Caesar

A great empire and little minds go ill together.

Edmund Burke

“Resistance to change!” This clarion call, heard throughout organizations attempting to change the way they do the things they do, too often impedes (and even stops) teaming, quality management, and project management enterprises. I often hear such comments as the following from clients: “We are different.” “Our problems are unique.” Our service company cannot respond like manufacturers.” “As a government bureaucracy, we cannot act like private sector people.” “Our military unit must obey stricter hierarchical rules than civilian counterparts.” ...