CHAPTER 8
Build Trust
Trust is one of the most important secondary outcomes of team effectiveness. It is like the holy grail of high-performing teams. But, trust is not something that you can dictate or make happen. It is an outcome of people struggling together to accomplish truly important work. Trust is a result.
Teams that trust one another, whose members truly believe that they have each other’s backs, are seen as valuable, and are able to be open and honest with one another, and leave their egos at the door, are much more likely to be highly effective. This is obvious because the inverse is so clearly true. Teams of people who distrust ...
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