CHAPTER 1

Technology and Communication

Before discussing the best practices of writing, designing, and delivering technical marketing, it is important to understand the:

     •  Role of technology in society

     •  Difference between technical communication and business or professional communication

     •  Overlap between technical communication and marketing

     •  Ethical perspectives relevant to technical marketing

Technology’s Role in Society

Technology is all around us. But what does it really have to do with society? What role does it play? Although many people do not explore this question, they have strong opinions about it somewhere in their subconscious. Typically, those opinions can be summed up in two opposing perspectives: one ...

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