Chapter 5. The Technical Support Colleague
In the support line of work, the dependence and relationship among members of the group has a direct impact on the overall group success. Specific individuals vary in their productivity and styles, but the collective work has a direct impact on the entire organization.
In this chapter, we'll explore some of the topics relevant to the relationship between you and your colleagues as well as a few theories dealing with observed behaviors and personal characteristics. The content is a brief but solid foundation on which you can build your own style for dealing with coworkers. Specifically, the concepts discussed in the chapter include trust, solidarity, conflict, and performance vs. productivity.
Paradoxically, ...
Get Technical Support Essentials: Advice You Can Use to Succeed in Technical Support now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
