Chapter 6. Leadership in Support

Why do some people seem to move the masses or at least their cube neighbors with just a word? What is it that makes others spill their guts and yet not entice a single person to even lookup and respond? During my career, I asked these questions many times when I saw seemingly powerless people say a few words and have the big shots follow. This sort of influence is a personal power that emanates from something bigger than simple knowledge or authority. This is called leadership.

The leader is very different than a manager. People have to obey their manager or risk their jobs. On the other hand, a leader captivates the will of the people and drives them to do things they would not have otherwise done.

Of course, leadership ...

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