Chapter 12. Perspectives

You made it to the last chapter; we both have. In this chapter, I will explain the things that seem the most probable to happen to technical support and the way we do the work. These are not predictions or simple wishful thinking. These are truly the changes that will impact the work in the future.

Throughout, you will encounter different topics that you may agree with while others you may completely be at odds with and see no possibility for. Whatever the case, these are my perspectives from observation and experience. One thing is certain, our profession will change and us along with it because we are in a field that does not remain stagnant. Technology holds promise for humanity and we wouldn't be humans without some ...

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