1 THE TECHNICAL TRAINING ORGANISATION

Introduction to the key elements and activities

This chapter provides an overview of what a technical training organisation provides in terms of its scope, key activities, structure and rationale, and an introduction to the evolving discipline of customer success management and the part it plays in its overall success.

As a career, technical training provides a rich spectrum of opportunities to develop skills, knowledge and business acumen, which are briefly summarised at the end of the chapter in terms of key disciplines.

WHAT IS TECHNICAL TRAINING?

Technical training covers any aspect of an employee’s job role where they are required to use and apply technical components in the execution of their job. ...

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