Leveraging mobile network technologies to accelerate tacit knowledge flows across organisations and distances

Mark E. Nissen and Alex Bordetsky


Knowledge is key to sustainable competitive advantage, but different kinds of knowledge affect competitive advantage differently, and they exhibit qualitatively different dynamic properties and behaviours. This pertains in particular to tacit and explicit knowledge.Tacit knowledge is rich and powerful, enabling rapid, expert-level action in many circumstances, but it tends to be highly situated and to flow slowly and narrowly across people, organisations, places and times.Alternatively, explicit knowledge tends to be more generally applicable and to flow broadly and rapidly, but it is ...

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