13E-LEARNING DEVELOPMENT—TWO REAL-WORLD EXAMPLES
THIS CHAPTER CONTAINS two examples of real-world e-learning programs. (The names of the programs and organizations have been changed.) These case studies will help tie together all the technical information presented in the previous chapters and illustrate how your new knowledge can help you create and implement effective e-learning programs for your organization.
Case Study 1: Reinforcing Customer Service Training
SoftAir is the largest provider of medical and welding gases in the United States. SoftAir’s customers visit a storefront where they can purchase welding equipment, safety equipment, and other supplies like construction cones and work clothing. SoftAir has hundreds of locations and thousands ...
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