Chapter 14

Building an Efficient Workflow Management System

David L. Lawrence, RFC, AIF

Founder and President, EfficientPractice.com

If there is one aspect of a financial advisor’s daily operations that has drawn questions in light of relatively new computer software offerings, it is workflow. Workflow management is a key way to ensure the smooth and efficient operation of a financial practice while permitting staff to accomplish common sets of tasks associated with a workflow. Workflow management systems vary, but one aspect they share in common is the establishment of a series of tasks that generally can be configured to be automatically assigned based on the completion of a prior task or workflow task set.

The advantage of these systems is ...

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