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Telling Ain't Training by Erica J. Keeps, Harold D. Stolovitch

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Getting Learners to Learn

Chapter highlights:
  • Differences between how experts and novices process information
  • Different types of knowledge and how each is processed
  • The trouble with subject matter experts
  • The key role of the trainer.
 

 

This chapter begins with three common scenes in which we find a knowledgeable person attempting to teach a novice learner. As you read each one, ask yourself the following questions:

  • Why isn’t this working?
  • Is it anyone’s fault?
  • Have I ever been in a similar situation, either on the giving or the receiving end?
  • What was the result?
Scene 1: Driven to Distraction
Father:   All right, Gail. ...

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