MANAGING QUALITY

Managing quality involves defining quality policies, goals, and roles. This is managed to ensure that the end product satisfies the needs of the project.

When quality is not clearly defined, the expectations of a training project can be unclear. What represents quality to the CEO of the organization might be different than what quality represents to the learner. For example, the CEO may be anticipating impressive looking participant materials, whereas the participants need simple, easy-to-modify job aids.

The quality of training deliverables produced is ultimately the responsibility of the training project manager. Here are some things the training team should consider with respect to producing quality training deliverables: ...

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