Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation

Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation

by Timothy Rogers, Angelo Esposito
Released October 2018
Publisher(s): IT Governance Publishing
ISBN: None

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Video description

There is a wealth of material that describes the nuts and bolts of IT Service Management (ITSM), but there is little practical advice on how to implement ITSM best practices to achieve business objectives and design and implement a real, working ITSM model. This book fills the gap.

Table of contents

  1. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Intro 00:00:31
  2. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 1 00:05:35
  3. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 2 00:02:57
  4. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 3 00:11:22
  5. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 4 00:23:47
  6. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 5 00:16:32
  7. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 6 00:21:00
  8. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 7 00:21:07
  9. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 8 00:26:17
  10. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 9 00:37:12
  11. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 10 00:31:15
  12. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 11 00:43:43
  13. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 12 00:04:19
  14. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 13 00:11:35
  15. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 14 00:16:31
  16. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 15 00:25:49
  17. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 16 00:14:32
  18. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 17 00:03:01
  19. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 18 1:01:02
  20. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 19 00:22:46
  21. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Chapter 20 00:01:58
  22. Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation - Outro 00:00:32

Product information

  • Title: Ten Steps to ITSM Success - A Practitioner’s Guide to Enterprise IT Transformation
  • Author(s): Timothy Rogers, Angelo Esposito
  • Release date: October 2018
  • Publisher(s): IT Governance Publishing
  • ISBN: None