Ten Steps to ITSM Success

CHAPTER 1: SETTING THE STAGE

The curtain rising on the opening night of a Broadway production is, perversely, the final step in the process of actually producing and presenting the performance. Prior to that opening night, the producers, directors, actors, stage hands, carpenters, lighting technicians, and dozens of others worked long hours to ensure that all items were taken care of, and that no detail was overlooked. Each person – regardless of whether it was the director, producer, or playwright – broke the action down into its component parts, examined them, tweaked them, reworked them, and then repeated the process all over again until they were satisfied they had the best possible production.

While that was taking place, carpenters were ...